Case Study: Luxity

Luxity is South Africa’s largest reseller of authenticated pre-owned luxury, think Louis Vuitton, Gucci, Chanel, Rolex and more. The retail footprint is across four major cities in SA as well as a large e-commerce arm. Retail moves fast and so do its people, and that was the problem: high staff churn meant managers spent their days re-teaching the basics: SOPs, returns policies, POS systems etc, which detracted their attention from running the floor. New hires also weren’t confident selling the brands or using promotions to grow baskets.

Llaami standardised training nationally, so every hire learns the same brand and product depth, and managers get their time back. This also makes new hires more confident in what they were selling, producing better sales and more satisfied customers.