Privacy Policy

1. Introduction

Welcome to Llaami ("Llaami", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect personal information when you use our platform and related services.

By accessing or using Llaami, you agree to the terms of this Privacy Policy.

2. Who We Are

Business Name: Llaami
Registered Location: Cape Town, South Africa
Contact Email: info@llaami.com

Llaami is an AI-driven staff training and learning platform that enables organisations to create, manage, and track training modules and assessments for their teams.

3. Information We Collect

We collect personal information only when it is voluntarily provided or necessary for platform functionality. This may include:

• Name and contact details (if entered manually)
• Account credentials for company-specific logins
• Organisation name and related user data
• Training or quiz results uploaded within the organisation's private workspace

We do not use cookies, tracking technologies, or analytics tools to monitor user behaviour.

4. How We Use Your Information

We use collected data solely to:

• Provide and maintain the Llaami platform
• Enable secure user authentication for company accounts
• Store and process training and quiz results
• Respond to user enquiries or support requests
• Improve service reliability and functionality

We do not sell, rent, or share user data with third parties.

5. Third-Party Services

Llaami is powered by the OpenAI API, which processes data to generate responses and assist with AI-driven learning features. Data shared with OpenAI is limited to what is required for platform functionality and is processed under OpenAI's Privacy Policy.

No other third-party service providers have access to user data.

6. Data Ownership and Storage

Each organisation retains full ownership and control over the data stored on its dedicated Llaami account. Data is stored securely and accessible only to authorised users within the respective organisation.

Llaami takes reasonable technical and organisational measures to protect data from loss, misuse, or unauthorised access.

7. Data Retention and Deletion

Data is retained only for as long as required to deliver Llaami's services. Users or organisations may request deletion of their data at any time by emailing info@llaami.com. Once deletion is confirmed, data will be permanently removed from our servers within a reasonable period.

8. International Data Transfers

As Llaami may serve users outside South Africa (including the EU/UK), we comply with international data protection standards such as the GDPR. Data is processed in a secure manner consistent with these regulations.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent to data processing
• Lodge a complaint with a data protection authority

For all data-related requests, please contact info@llaami.com.

10. Children's Privacy

Llaami is designed for business use and is not intended for children under 16. We do not knowingly collect data from minors. If we learn that data has been provided by a child without parental consent, it will be deleted.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at llaami.com/privacy-policy. Continued use of Llaami after updates constitutes acceptance of the revised policy.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

📧 info@llaami.com
🌍 Cape Town, South Africa